Returns
Right of withdrawal
In accordance with the provisions of the French Consumer Code, the buyer has a period of 14 working days from the date of delivery of his/her order to return any item that does not suit him/her and request an exchange or refund without penalty, with the exception of the return costs, which remain payable by the buyer.
Only products returned in their complete and undamaged original packaging and in perfect condition for resale will be accepted. Any product that has been damaged or whose original packaging has been damaged will not be refunded or exchanged.
Return procedure
Once the buyer has communicated their decision to withdraw, they have 14 days to return the goods.
The product must be returned to the seller, whole, undismantled and in its original packaging, by registered Colissimo, to the following address: Kenny Equipement - 102 Rue André Durouchez - 80 081 AMIENS
This right of withdrawal is exercised without penalty, it being understood that the cost of returning the goods is borne by the purchaser. In the case of an exchange, the return will be at the buyer's expense.
Refund
The seller is obliged to reimburse the buyer for all sums paid, including delivery costs, without undue delay and at the latest within 14 days of being informed of the consumer's decision to withdraw.
However, the seller may defer reimbursement until the goods have been recovered, or the buyer has provided proof that the goods have been dispatched, whichever is the earlier.